1. Project commencement
- Free initial consultation meeting (usually 1/2 an hour – by telephone or Skype)
- Determine client brief
- Client business and background
- Customer requirements
- Additional special requirements
- Assess any relevant marketing materials
2. Terms of engagement
- Further information required from client to start the project
1.1 The Client provides all the necessary copy (texts) for the website. Rabit Pte Ltd doesn't create any text for the Client unless otherwise agreed and billed accordingly. Responsibility of final proof reading of website content lies with the client.
Changes as a result of an error by Rabit Pte Ltd will be corrected free of charge. Changes as a result of the client changing their mind may be subject to additional charges, as it might require additional time.
1.2 A signed contract is required before any work is undertaken. (This can be done via email, where the client accepts these terms and conditions in writing in an email.) This indicates that the client accepts the terms and conditions. Rabit Pte Ltd will not be held liable or responsible for the end use of any documents or work carried out by the company.
1.3 Design elements and website creation workflow:
1.3.1 Rabit Pte Ltd doesn't check the copyright of the images/photos/illustrations or any other graphic element provided by the Customer; this is the responsibility of the Client.
1.3.2 If the client doesn't provide the graphical elements for the website, Rabit Pte Ltd will use free photo stock service like (but not limited to) unsplash.com, freepik.com etc, for sourcing images with commons creative rights.
1.3.3 Iterations of the Logo, Business cards and Letterhead design: the client provides at least 5 references for logo design which will guide the creation of the Logo for the customer by Rabit Pte Ltd. The client defines the concept of the logo and general concept of the logo (shape, colors, graphic elements etc) which is agreed in written via email. Once Rabit Pte Ltd receives all the information, it created at least 3 variations of the Logo. The client agrees to choose one variant; this variant can be modified up to 3 times. All changes above that will be billed additionally. The same process applies to Business Cards and Letterhead design creation.
1.3.4 Iterations of the website creation: the Client chooses from one of the templates the Rabit Pte Ltd provides, and defines the number of the pages (up to 10) he'd like to create. After the template is chosen, the Client and Rabit Pte Ltd define the color scheme, design elements, Pages, Menu and Footer elements info which is agreed in written. Rabit Pte Ltd creates a design, up to 2 modifications to this design might be made. After the design is approved in written via email, all other changes to the design will be charged additionally
1.3.5. Iterations of the look of the website: once a layout and/or color palette is agreed on, any significant changes to this will be chargeable. This includes change of color palette, change of theme/template/layout as all of this work requires additional hours.
1.4 Email support ends 2 weeks after the completion of a project, unless otherwise agreed in advance or if a customer purchased website support package. If a client expects/plans to be away during the period after the website goes live, they need to ensure all support questions are still asked within the time frame.
1.5 Support (whether prepaid or adhoc) is undertaken during working hours only in Singapore (10am to 6.00pm), Monday to Friday excluding Singapore public holidays. Support requested or undertaken after hours, on weekends, or on holidays will be charged at a higher rate.
1.6 Security and Backups. Rabit Pte Ltd does its utmost to ensure that your website is secure, by setting backups where applicable, and taking backups prior to starting any upgrades/updates. Rabit Pte Ltd is not responsible for the general security and availability of clients sites unless the client purchased the Web support package from Rabit Pte Ltd. Rabit Pte Ltd will work with the client and the clients hosting provider to restore a site if this becomes necessary, but the cost of doing this rests with the client.
1.7 Ownership of work done by Rabit Pte Ltd remains with The Simple Web Company until all payments are received. Access to websites, email marketing etc. may be restricted until accounts are settled. Details of copyright and licence to work created by Rabit Pte Ltd is detailed in the contract.
1.8 The client will always be the legal owner of their website, hosting, domain name and administrator details. Rabit Pte Ltd will pass all admin details to the client once a project is complete and all outstanding bills have been settled. CHARGES AND PAYMENTS
2.1 Payment is to be made on receipt of invoice for work to commence. Full payment is required for projects all standard packages which include Website for SGD 490, Website + Design for SGD 790; the minimum period for Website support package is 3 months and is prepaid in full.
If any work commences (design, phone consultations) and the client is then unable to proceed with the project the deposit will not be refunded in full. A pro rata amount will be agreed for the number of hours already worked, and the balance (if any) refunded.
2.2 Payment must be made in advance for any package.
2.3 Payment must be made by electronic bank transfer/credit card/cash.
2.4 If a client's original requirements change, Rabit Pte Ltd reserves the right to change the price of the original package following consultation with the client.
2.5 If a project over-runs the agreed "go live date" by more than one month due to delays on the client's side, Rabit Pte Ltd reserves the right to request additional payments to cover ongoing costs. These will be agreed with the client before invoicing.
2.6 Unused time for time-based projects expires after one month, and can not be carried forward. CONFIDENTIALITY AND DATA PROTECTION
3.1 Confidentiality is guaranteed at all times.
3.2 No information will be made available to any third party, unless required by the laws of Singapore in the case of criminal or other investigations.